Several weeks into school, faculty and students are still working out the kinks of moving to the new online management system replacing WebCT at the University of Georgia.
The eLearning Commons, or eLC, is software that allows professors to distribute information and manage courses over the Web. With eLC, students can access course materials, take quizzes, chat with classmates and access many other resources.
This is the last semester faculty and students have to experiment with eLC before its full implementation in January 2010.
“My experiences with the eLC have not been good,” said Katherine Poss, a senior from Newnan, Ga. “My food and nutrition teacher decided not to use eLC this semester and stuck with WebCT because she didn’t feel comfortable using eLC.”
Poss is not alone. Since last April, the technology help desk has received 127 calls from students experiencing problems with eLC, according to Enterprise Information Technology Services (EITS).
The problem most students encounter is incompatible versions of Web browsers, according to Sherry Clouser, the coordinator of instructional and distance technologies at the Center for Teaching and Learning.
“Not all Web browsers work well with eLC,” Clouser said. “That’s the one weakness that I worry about the most because I have no control over it.”
Clouser chaired the learning management systems executive committee and is very involved with the transition to eLC.
“When a new browser comes out, we just try to get the word out to people not to upgrade if they don’t have to because it may cause issues with eLC,” Clouser said.
Safari 4.0 is the most troublesome Web browser, according to Clouser. But Safari 4.0.3, the most updated version of the browser, seems to run smoothly with eLC.
Recently updated versions of Internet Explorer and Mozilla Firefox may be incompatible with eLC because Blackboard, the company supporting eLC, needs time to develop software patches designed for the newer browsers, Clouser said.
Several resources are available to students and faculty who are experiencing problems.
On the eLC homepage, a browser check can confirm a Web browser’s compatibility, and a student orientation to eLC is located on the student help Web page.
The EITS helpdesk is also available for students experiencing technical problems with eLC.
Faculty members can register for eLC workshops and request eLC workshops for students in their classes, in addition to using eLC resources on the Web or calling EITS.
Farley Richmond, a professor of theatre and film students, attended a two-hour eLC workshop.
“Like everybody else I think I had trepidations about going to eLC,” Richmond said. He still does not know how to use some of his favorite tools from WebCT with eLC, but he is told that it is possible.
Craig Piercy, director of the management and information technology department, also finds specific tools easier to use in WebCT. “But I don’t have any doubts about eLC,” Piercy said.
Ease of migration was one of the main factors considered when choosing eLC, Clouser said.
The eLC creates course sections and loads students into courses automatically based on OASIS data, so professors need not manually add students to their course section in eLC. After a student adds or drops a class in OASIS, eLC will automatically update after 24 to 48 hours.
Since WebCT and eLC were both developed by the same company, the two programs have several features in common, like tools for assignments, grading, communication and quizzing.
“It seems pretty much the same as WebCT, but with an online chat feature,” said Haley Engelberth, a senior from Dubuque, Iowa. “I used it to chat with my friend the other day.”
Engelberth isn’t the only student using the new chat feature, which allows students to view and instant message classmates who are also logged on to eLC.
“I did a workshop with some first years last week, and I showed them the chat tool and I couldn’t get them out of that tool,” Clouser said. “They really liked it.”
Another plus to the eLC is that every other public university in Georgia, except the Georgia Institute of Technology, uses the same product, Vista, which eLC is based on, Clouser said. This creates a support network for the University of Georgia and also eases the transition for students transferring from other Georgia schools.
Blackboard, the company behind eLC, guarantees support for eLC until 2013, but a committee will begin evaluating new online management systems next year, Clouser said.
“I would hope that we have at least three years on this product,” said Clouser.
Edited by Amanda Duval
Matthew Martin, an eLearning Commons (eLC) consultant, teaches a workshop about using eLC's quizzing feature in the Miller Learning Center at the University of Georgia on Wednesday, Sept. 9, 2009.