Problem Solution Chart about the eLC - Pelham

Potential Problem
The version of the browser you use is incompatible with eLC.
To learn whether your browser is compatible, complete a browser check by clicking the button on the eLC homepage or go to the website http://kb.blackboard.com/pages/viewpage.action?pageId=25368512.
You have more than one version of Java installed. You need version 6 (build 1.6.0) of Java for eLC.
To learn what version of Java currently on your computer, go to your computer's control panel and find the Java program. Select the "General" tab and click "About."
You have the incorrect version of Java installed.
You need version 6 (build 1.6.0) of Java for eLC.
To learn what version of Java currently on your computer, go to your computer's control panel and find the Java program. Select the "General" tab and click "About."
Your Web browser blocks pop-ups.
A toolbar, such as Google Toolbar, Yahoo! Toolbar or ICQ Toolbar, blocks pop ups.
Security software, such as ZoneAlarm or AdAware, blocks pop-ups.
Some toolbars have various features that interfere with eLC.
Your Web browser's cache interferes with eLC.
Java's cache interferes with eLC.

Solution
Try using an alternate Web browser already on your computer or install an alternate Web browser.

Uninstall the incorrect version of Java.

Uninstall the incorrect version of Java. Uninstall any other Sun Java, JRE, J2SE, or JVM programs. Go to www.java.com and install Java version 6 (build 1.6.0)


Change your browser settings to allow pop-ups.
Change your toolbar settings to allow pop-ups.
Change your security settings to allow pop-ups.
If you've already changed your settings to allow pop-ups but still experience problems, then uninstall your toolbars.
Go into your browser's tools and choose to clear cache. Your cache could also be called temporary internet files, private data or browsing history.
Go to your computer's control panel and find the Java program. Go into Java's settings for temporary files and choose to delete all temporary files.